CEO Blog: Accreditation 2017!

Accreditation blog
Inpatient care providers with a banner outlining some of our accreditation milestones to date

With less than two weeks to go until Holland Bloorview’s accreditation survey I couldn’t imagine a better topic to post a blog on for October.

What is accreditation?

Accreditation is a voluntary review process, including an onsite survey by health-care experts from Accreditation Canada. Accreditation is an opportunity for us to demonstrate how we provide excellent care by aligning quality and safety improvement initiatives with national standards and best practices. The survey team will be with us from Monday, October 16 to Thursday, October 19, 2017. Most importantly, accreditation is an opportunity to showcase our quality and safety excellence.

Accreditation Canada develops standards and required organizational practices. We see these as an opportunity to prioritize improvement initiatives across Holland Bloorview. We’ve been fortunate to have amazing leadership from staff and family leaders across six accreditation teams: Governance, Leadership, Medication Management, Infection Prevention and Control, Ambulatory Care, and Rehabilitation.

In addition, all of our family leaders involved in accreditation have come together in the Family Leader Accreditation Group which is the most visible symbol of the commitment we made in the No Boundaries strategic plan to evolve client-centred quality and safety. In the plan we say, “We will strive for the highest quality care and safety in everything we do – our quality and safety measures will reflect what children, youth and families truly value.”

What happens during the survey October 16-19, 2017?

The accreditation surveyors will meet with teams related to each of the standards all of which include family leaders. They’ll also meet with community and service partners, meet with a group of family leaders, conduct tracers and walk through our halls taking the opportunity to observe Holland Bloorview in action and to ask questions of any staff they encounter. This is such a great opportunity for all of us to voice our knowledge of and pride in the quality and safety practices at Holland Bloorview. For Holland Bloorview staff, there are great tips and tricks to help you feel ready for the survey week on our intranet site (viewfinder).

Why am I so confident?

Sometimes the count down to the accreditation survey can feel a bit nerve-wracking. Perhaps you’re thinking it sounds like cramming for a 4-day final exam! This isn’t how I view accreditation. Think instead about accreditation as one of the key ways we live our value, excellence (one of our 5 values along with courage and resilience; compassion; equity; and innovation) and how we connect what we do each and every day at Holland Bloorview to our new vision: The most meaningful and healthy futures for all children, youth and families. Accreditation is part of our commitment to continuous learning and continuous improvement. The survey isn’t about finding failure, it’s about sharing how we all contribute to a strong safety culture and doing it in a way that keeps children, youth and families at the heart of everything we do.

We’ve got this!



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